Privacy Policy

Last updated: April 2026

This privacy policy explains what information Hourglass Expeditions collects, how we use it, and what rights you have over your data. We’ve written it in plain language because we think you deserve to understand it without a law degree.

If you have questions about anything in this policy, you can reach us at sales@hourglassexpeditions.com or (415) 740-3820.

What Information We Collect

Information you give us directly When you fill out a form on our website or landing pages, we may collect:

Your first name
Your email address
Your destination interest
Your travel style and preferences
Your travel timeline
Your group size

Information collected automatically When you visit our website, certain information is collected automatically through cookies and analytics tools, including:

Pages you visit and how long you spend on them
The device and browser you’re using
Your approximate location based on IP address
How you arrived at our site (for example, through a Facebook ad or a Google search)

Information from Facebook and Meta If you interact with our Facebook ads or click through to our pages from Facebook, Meta may share certain information with us through their advertising platform, including engagement data and lead form submissions. This is governed by Meta’s own privacy policy as well as ours.

How We Use Your Information

We use the information we collect to:

Send you the free itinerary outline you requested
Follow up with relevant travel information and recommendations by email
Contact you about your trip if you’ve booked a call or made an inquiry
Improve our website, landing pages, and advertising based on how people use them
Comply with legal obligations if required

We do not use your information to make automated decisions about you. Every follow-up from Hourglass Expeditions involves a real person.

Who We Share Your Information With

We do not sell your personal information. Ever.

We work with a small number of third-party services that help us operate our business. These services may process your data on our behalf:

GoHighLevel We use GoHighLevel as our CRM, email platform, and funnel builder. Your form submission data is stored and processed within GoHighLevel. You can review GoHighLevel’s privacy policy at gohighlevel.com.

Meta (Facebook and Instagram) We run advertising on Facebook and Instagram. Meta’s pixel may be present on our website and landing pages, which allows us to measure ad performance and build relevant audiences. You can manage your ad preferences at facebook.com/adpreferences.

Google Analytics We use Google Analytics to understand how visitors use our website. This data is aggregated and anonymized. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

We do not share your personal information with tour operators, partner agencies, or any other third parties without your explicit consent.

Email Communications

When you submit a form on our site, you’ll receive emails from us related to your inquiry — including your itinerary outline and follow-up travel information.

Every email we send includes an unsubscribe link. You can opt out at any time and we will stop sending you marketing emails. Unsubscribing does not affect any active trip bookings or service-related communications.

We do not send unsolicited emails. If you received an email from us, it’s because you submitted a form, booked a call, or made an inquiry through one of our pages.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how it’s being used.

Types of cookies we use:

Necessary cookies: Required for the site to work. These cannot be switched off.

Analytics cookies: Help us understand which pages are visited and how people navigate the site. We use Google Analytics for this.

Advertising cookies: Used by Meta to measure the performance of our Facebook and Instagram ads and to show relevant ads to people who have visited our site.

You can control cookies through your browser settings. Disabling certain cookies may affect how the site functions.

Your Rights Under California Law (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

The right to know what personal information we have collected about you, where it came from, how we use it, and who we share it with.

The right to delete personal information we have collected about you, subject to certain exceptions.

The right to opt out of the sale of your personal information. We do not sell personal information, so this right is already protected.

The right to non-discrimination — we will not treat you differently for exercising any of these rights.

To make a request under any of these rights, contact us at sales@hourglassexpeditions.com. We will respond within 45 days.

Your Rights Under GDPR (EU and UK Residents)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation:

The right to access the personal data we hold about you.

The right to rectification — you can ask us to correct inaccurate data.

The right to erasure — you can ask us to delete your data in certain circumstances.

The right to restrict processing — you can ask us to limit how we use your data.

The right to data portability — you can request a copy of your data in a portable format.

The right to object to processing based on legitimate interests or for direct marketing purposes.

Our legal basis for processing your data is your consent — given when you submit a form on our site — and our legitimate interest in following up on travel inquiries.

To exercise any of these rights, email us at sales@hourglassexpeditions.com.

Data Retention

We keep your personal information for as long as is necessary to provide our services and fulfill the purposes outlined in this policy.

If you unsubscribe from our emails and have not made a booking with us, we will remove your contact information from our active marketing lists within 30 days. Your data may be retained in anonymized or aggregated form for analytics purposes after that point.

If you have booked a trip with us, we retain your information for up to 5 years for record-keeping and legal compliance purposes.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our data is stored within GoHighLevel’s secure infrastructure. We do not store payment information — any payments are handled through secured third-party processors.

No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us at sales@hourglassexpeditions.com and we will remove it promptly.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal information, we’ll make reasonable efforts to notify you — either by email or by posting a prominent notice on our website.